Interview: How to Make Conflict Work with Peter Coleman and Robert Ferguson
Peter T. Coleman and Robert Ferguson discuss their new book, “Making Conflict Work: Harnessing the Power of Disagreement” with AC4’s Beth Fisher-Yoshida.
Watch Dr. Coleman’s talk at the 2016 Federal Mediation and Conciliation Service (FMCS) National Labor-Management Conference
Nationally-recognized expert Peter T. Coleman of Columbia University presents at the 2016 FMCS National Labor-Management Conference in Chicago. Here he provides employer and union representatives with a set of practical conflict management techniques supported by the research presented in his groundbreaking book Making Conflict Work.
You can view the clip at: https://www.youtube.com/watch?v=xXM1-aJ0dtM.
Watch Dr. Coleman’s Appearance on “Mornings with Maria” on Fox Business
Psychologists say the secret to dealing with conflict at work is to think like Dirty Harry
by Robert Ferguson and Peter T. Coleman
At first glance, Dirty Harry and Mary Poppins may not seem to have a lot in common. But the two classic film characters share a specific philosophy when it comes to conflict resolution. And they each have a lot to teach us about dealing with disagreements in the workplace.
What to Do If Your Boss Asks You to Break the Rules
by Peter T. Coleman and Robert Ferguson
All of us, at some point or another, are asked to break the rules at work.
It may be a small action, like rounding up or down in an accounts ledger, or a small inaction, like looking the other way while others do so. It may be a one-time request, like when one of us was asked to alter some documentation on a patient in a hospital we worked for. Or it may be a norm, like when we were encouraged by the nursing staff at the same hospital to sign in for other employees who were absent. It may be no big thing: hey, rules are made to be broken, right? Or it may be a big thing: think Volkswagen, Enron, and WorldCom.
Read the full article at: https://hbr.org/2016/01/what-to-do-if-your-boss-asks-you-to-break-the-rules
Coleman and Ferguson are the authors of Making Conflict Work: Harnessing the Power of Disagreement, out this week.
Read the full article at http://time.com/3446598/richard-branson-wrong-about-vacation/
Robert Ferguson discusses the psychology of Discretionary Time Off policies (unlimited vacation), and how companies deal with conflict when power is unequal.
Listen to the interview at https://soundcloud.com/morningshiftwbez/more-companies-moving-to
Book Offers Advice On How To React To Conflict
By John Ostapkovich
PHILADELPHIA (CBS) – Although some people seem to thrive on conflict, many of us prefer not to deal with it, and thus squander any opportunities it presents. Correcting that is where a helpful new book comes in.
Read more of the article at http://philadelphia.cbslocal.com/2014/09/06/books-offers-advice-on-how-to-react-to-conflict
Increasing Your Conflict Intelligence: Five questions to ask yourself next time you find yourself in a dispute
By Peter T. Coleman and Robert Ferguson
Managing the multitude of conflicts we face daily has not been simple since we first stepped onto the playground in preschool. Since that day, bullies, authority figures, competitors, friends, victims and enemies have complicated our conflict landscape. Today’s dispute-prone professional environments and political networks require us to have a wide array of conflict-management strategies and tactics and to be able to employ them artfully and effectively. This is what we call conflict intelligence.
Our research has found that although many of us tend to get stuck in one or two default approaches to negotiating conflict (like domination, avoidance or appeasement), our more effective peers and leaders are more nimble. They know their own hot buttons and traps, read situations more carefully, consider their short and long-term objectives, and then employ different strategies to different types of situations in order to increase the probabilities that their agenda will succeed. They know the difference between a temporary dispute and a long-term war. They know when to stay the course in negotiations and when to change tactics. In The Art of War, Sun Tzu wrote,
Read more of the article at http://www.psychologytoday.com/blog/the-five-percent/201409/increasing-your-conflict-intelligence
How to use conflict to your advantage at work
By Gwen Moran, fastcompany.com
If you are wasting time always trying to keep the peace, you could be missing out on an important source of energy and innovation. Whether we like it or not, conflict is a constant in life. From big picture decisions about the future to where to eat lunch, every day we have myriad differences of opinion with others. While some people plow through conflict to get their way, a 2010 study by Provo, Utah based leadership training firm VitalSmarts found that 95% of employees have trouble voicing differences of opinion, which results in a loss of roughly $1,500 per eight-hour workday in lost productivity, doing unneccesary work, and engaging in active avoidance of co-workers for every crucial conversation they avoid. “People get motivated when they’re in conflict, they feel a rush…you can use that energy to sort of push through. We’re constantly faced with choices and conflicts. We work through the vast majority. The conflicts that get the most attention are the ones that go bad or go wrong,” says Peter T. Coleman, psychology and education professor at New York City’s Columbia University and author of the forthcoming Making Conflict Work: Harnessing the Power of Disagreement.
Read more of the article at http://www.fastcompany.com/3033749/the-future-of-work/how-to-use-conflict-to-your-advantage-at-work?partner=rss
As a college-age student, you are in a perfect sweet spot for conflict. Relationally, you are entering some of the most intense personal and romantic relationships of your life, not to mention separating from your parents and high school friends. And you have biology working against you too, because cognitively and emotionally, you are not quite fully equipped for conflict, as your prefrontal cortex (the area of the brain responsible for problem solving, foreseeing consequences of our behavior, and modulating our emotions), is in fact not fully formed and functional until you turn 25! This is why minors are viewed as less responsible for their actions in the U.S. legal system; they are neurologically less able to inhibit impulses, think long term, and make the connections necessary for sound, moral decisions. And hormonally they are in high gear.
Mad With Power?
By Peter T. Coleman, PhD and Robert Ferguson, PhD.
Weeks after a chorus of international outrage erupted over the annexing of Crimea and the downing of Malaysia Airline’s Flight 17 in pro-Russian rebel airspace in Ukraine and the death of 298 civilians, Russia is unapologetically sending new military convoys equipped with mobile artillery into “sovereign” Ukraine. With growing casualties on the ground and increasing sanctions against Russia, Vladimir Putin appears steadfast in his determination to reclaim large sections of Ukraine — in particular its industrial heartland — through intimidation and violence, while denying any but humanitarian involvement there.
This raises the question: Is Putin psychotic? In a word, yes.
Read the full post at http://www.huffingtonpost.com/peter-t-coleman-phd/mad-with-power_b_5736728.html